Faq
Frequently Asked
Questions
Find answers, tips, and troubleshooting instructions. We have all the answers.
Once we’re booked on a load, you can consider it taken care of on our end. We can provide tracking updates at whatever you need them. Our reps understand the importance of customer service and we’ll do whatever we can to make this as easy as possible for our customers.
Depending on the facility there may be situations where they are willing to unload the driver upon arrival. Each driver should check in at the facility and follow the directions of the shipping/receiving clerks. If the driver is told to wait, they should patiently follow the instructions of the workers at the facility and go to the dock when instructed. Any special instructions on a given load will be specified in the notes on the rate confirmation. If there is uncertainty of any kind, please be sure to notify us immediately so we can try to resolve the issue. Our drivers will be instructed to follow the rules of the shipper or receiver for any given load.
We do! We will only use hazmat-certified carriers for any such loads.
Different people prefer to track different ways. Because of this, we are equipped to set up Macropoint or other GPS services if needed. We are also happy to track loads via email or phone call as well. As a standard practice we’ll adhere to whichever method our customer prefers.
Absolutely! We deal with a lot of spot freight or last-minute shipments, so we’re happy to move loads same day. Please reach out to your rep and we’ll be happy to give you rates and availability.
The most important thing we want from a carrier is transparency and accurate updates. Our best carrier relationships are with the ones who update us any time the status of a load changes, or if there are any issues. In order to service our customers, it is imperative that we are on the same page with our carriers, so communication is of the utmost importance.
Depending on the facility there may be situations where they are willing to unload the driver upon arrival. Each driver should check in at the facility and follow the directions of the shipping/receiving clerks. If the driver is told to wait, they should patiently follow the instructions of the workers at the facility and go to the dock when instructed. Any special instructions on a given load will be specified in the notes on the rate confirmation. If there is uncertainty of any kind, please be sure to notify us immediately so we can try to resolve the issue.
We do! We will only use hazmat-certified carriers for any such loads.
We’re open to options here. If your drivers have GPS tracking, that makes it easy, and we can minimize the amount of phone calls or emails. If not, we are happy to communicate by phone, email, text, or different messaging apps. We don’t mind doing it one way or another as long as we are communicating and have visibility on how a load is going.
Absolutely! We deal with a lot of spot freight or last-minute shipments, so we’re happy to move loads same day. Please reach out to your rep about what is available if you have any same day open trucks.
Please submit the total Real is being charged for along with a completed W9 form and send it to [email protected]
30% of our loads are for the Midwest, 60% are for the East, and 10% are for the South.
No, Real only hauls dried goods and materials.
Please email any questions or concerns to [email protected]
April 4th, 2011
- Headquarters- Broadview, IL
- Tampa, FL
- Hillsborough, NJ
- Los Angeles, CA
- Lviv, UA
- Broadview, IL
- Chicago Ridge, IL
- Hillsborough, NJ
- Langhorne, PA
- Tampa, FL
Samsara has in-cab audio alerts, including tailgating, speeding, no seatbelt, and more, to help drivers improve safe habits and to prevent a moving violation from a police officer/DOT
Minimum DOT Pre-Trip Inspection Requires the following to be checked:
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Service brakes including trailer brake connections
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Parking brake
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Steering mechanism
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Lighting devices and reflectors
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Tires
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Horn
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Windshield wipers
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Rear vision mirrors
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Coupling devices
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Wheels and rims
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Emergency equipment
Just ask yourself if this could be prevented and how will you do, it as a professional driver next time. Take into consideration all the factors and all evidence to assume the percentage at fault. There are three main indicators that may lead to a preventable accident: Speed, following distance, and weather conditions. Each indicator on its own can lead to an accident. The National Safety Council's definition of a preventable accident is “An accident in which the driver failed to do everything reasonable to prevent it.” Defensive driving means “driving to prevent accidents in spite of the incorrect actions of others and the adverse conditions.”
By checking and monitoring the hours available on Logbook, a driver can approximatively predict when the load will be delivered based on mileage and speed limit and find a parking spot a minimum an hour before the driving limits are up as use the extra tool as Trucker Path app.
A good driver training program can provide defensive driving instruction and discussions of accident types and can reduce the likelihood of an accident occurring. Additionally, having knowledge of road safety can prevent many of the dangers of the road and make the roads safer for everyone.
Required Documentation:
- Commercial Driver's License (CDL)
- Medical Certificate.
- Title and Registration.
- Motor Carrier Authority.
- Proof of Insurance.
- Cab Card.
- Daily Log (Paper) and Mounted ELD (Manual and DOT reference Card)
- Bill Of Landing
- Lease Agreement
- State Permits
- Annual inspection for the equipment - Truck and trailer
- International Fuel Tax Agreement (IFTA) Certificate.
A green light indicates a bypass and a red light indicates that the driver must pull into the weigh station. If a driver does not receive a light on the PrePass transponder at a weigh station, the driver is required to pull into that station.
The reason being, proper maintenance of the equipment will prevent accidents and improve efficiency. Without properly maintained truck driving equipment, drivers wouldn't be able to trust their trucks (and the tools that make them run) to perform at the highest levels of safety.
Depending on the state you live in, our truck drivers get from every weekend to every 2 weeks. Your recruiter can inform you about your home time, as well, of course, as to the many benefits we offer to drivers at Real.
Our drivers get paid every Friday. Not only do we pay promptly and solve any issues quickly, but you get top pay