Faq

The most important thing we want from a carrier is transparency and accurate updates. Our best carrier relationships are with the ones who update us any time the status of a load changes, or if there are any issues. In order to service our customers, it is imperative that we are on the same page with our carriers, so communication is of the utmost importance.

Depending on the facility there may be situations where they are willing to unload the driver upon arrival. Each driver should check in at the facility and follow the directions of the shipping/receiving clerks. If the driver is told to wait, they should patiently follow the instructions of the workers at the facility and go to the dock when instructed. Any special instructions on a given load will be specified in the notes on the rate confirmation. If there is uncertainty of any kind, please be sure to notify us immediately so we can try to resolve the issue.

We do! We will only use hazmat-certified carriers for any such loads.

We’re open to options here. If your drivers have GPS tracking, that makes it easy, and we can minimize the amount of phone calls or emails. If not, we are happy to communicate by phone, email, text, or different messaging apps. We don’t mind doing it one way or another as long as we are communicating and have visibility on how a load is going.

Absolutely! We deal with a lot of spot freight or last-minute shipments, so we’re happy to move loads same day. Please reach out to your rep about what is available if you have any same day open trucks.